Branding & Brand Longevit di Indonesia
Service Management Mewujudkan Layanan Prima Ed 2
Prinsip-prinsip total quality service
Total Quality Management/ Fandy Tjiptono dan Anastasia Diana
PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS)
manajemen Jasa
Service Management : mewujudkan layanan prima Edisi 2
Prinsip-prinsip Total Quality Service/ Fandy Tjiptono
Prinsip-Prinsip Total Quality Service
Manajemen Jasa
Pemasaran Jasa
Pemasaran Strategik
Brand Management & Strategy
Strategi Riset Lewat Internet
STRATEGI PEMASARAN