APA (7th ed.) Citation

Fitzsmmons, M. J. Service Management: Operations, Strategy, and Information Technology. McGraw Hill.

Chicago Style (17th ed.) Citation

Fitzsmmons, Mona J. Service Management: Operations, Strategy, and Information Technology. McGraw Hill.

MLA (8th ed.) Citation

Fitzsmmons, Mona J. Service Management: Operations, Strategy, and Information Technology. McGraw Hill.

Warning: These citations may not always be 100% accurate.