Fitzsimmons, M. J. Service Management: Operations, Strategy, Information Technology, 6e. McGraw Hill.
Chicago Style (17th ed.) CitationFitzsimmons, Mona J. Service Management: Operations, Strategy, Information Technology, 6e. McGraw Hill.
MLA (8th ed.) CitationFitzsimmons, Mona J. Service Management: Operations, Strategy, Information Technology, 6e. McGraw Hill.
Warning: These citations may not always be 100% accurate.