The eProcess edge creating customer value and business wealth in the internet era

The eProcess edge creating customer value and business wealth in the internet era

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Bibliographic Details
Main Author: mark McDonald
Format: TEXT
Published: The Dryden Press
Subjects:
eCommerce has changed business as we know it. No hype, its reality. New companies, new competition, new customers...all challenge existing business rules. The emerging new economy, however, has fundamentals about customers, relationships, service, and bra
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