APA (7th ed.) Citation

Hoffman, K. D. Services Marketing: Concepts, Strategies, & Cases, 3e. Thomson.

Chicago Style (17th ed.) Citation

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies, & Cases, 3e. Thomson.

MLA (8th ed.) Citation

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies, & Cases, 3e. Thomson.

Warning: These citations may not always be 100% accurate.