APA (7th ed.) Citation

Martin, W. B. The Essentials of Fast-Track MBA Series Managing Quality Customer Service: Mengelola Kualitas Layanan Pelanggan. elex media komputindo.

Chicago Style (17th ed.) Citation

Martin, William B. The Essentials of Fast-Track MBA Series Managing Quality Customer Service: Mengelola Kualitas Layanan Pelanggan. elex media komputindo.

MLA (8th ed.) Citation

Martin, William B. The Essentials of Fast-Track MBA Series Managing Quality Customer Service: Mengelola Kualitas Layanan Pelanggan. elex media komputindo.

Warning: These citations may not always be 100% accurate.