APA (7th ed.) Citation

Zeithaml, V. A. (1990). Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing.

Chicago Style (17th ed.) Citation

Zeithaml, Valarie A. Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing, 1990.

MLA (8th ed.) Citation

Zeithaml, Valarie A. Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing, 1990.

Warning: These citations may not always be 100% accurate.