Zeithaml, V. A. (1990). Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing.
Chicago Style (17th ed.) CitationZeithaml, Valarie A. Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing, 1990.
MLA (8th ed.) CitationZeithaml, Valarie A. Delivering Quality Service: Balancing, Customer Perceptions and Expectations. Macmillan Publishing, 1990.
Warning: These citations may not always be 100% accurate.