Fitzsimmons, J. A. (2006). Service Management: Operations, Strategy, and Information Technology. McGraw Hill.
Chicago Style (17th ed.) CitationFitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw Hill, 2006.
MLA (8th ed.) CitationFitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw Hill, 2006.
Warning: These citations may not always be 100% accurate.