Freeland, J. G. (2003). The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press.
Chicago Style (17th ed.) CitationFreeland, John G. The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press, 2003.
MLA (8th ed.) CitationFreeland, John G. The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press, 2003.
Warning: These citations may not always be 100% accurate.