Friedman, N. (2004). Customer Service Nightmares: 100 Tales of the Worst Expreriences Possible, and How They Could Have Been Fixed. Viva Books.
Chicago Style (17th ed.) CitationFriedman, Nancy. Customer Service Nightmares: 100 Tales of the Worst Expreriences Possible, and How They Could Have Been Fixed. Viva Books, 2004.
MLA (8th ed.) CitationFriedman, Nancy. Customer Service Nightmares: 100 Tales of the Worst Expreriences Possible, and How They Could Have Been Fixed. Viva Books, 2004.
Warning: These citations may not always be 100% accurate.