Tjiptono, F. (2000). Manajemen Jasa. andi offset.
Chicago Style (17th ed.) CitationTjiptono, Fandy. Manajemen Jasa. andi offset, 2000.
MLA (8th ed.) CitationTjiptono, Fandy. Manajemen Jasa. andi offset, 2000.
Warning: These citations may not always be 100% accurate.