APA (7th ed.) Citation

Irawan, H. 10 Prinsip Kepuasan Pelanggan. PT. Elex Media.

Chicago Style (17th ed.) Citation

Irawan, Handi. 10 Prinsip Kepuasan Pelanggan. PT. Elex Media.

MLA (8th ed.) Citation

Irawan, Handi. 10 Prinsip Kepuasan Pelanggan. PT. Elex Media.

Warning: These citations may not always be 100% accurate.