RANGKUTI, F. Measuring Customer Satisfaction: Gaining Customer Relationship Strategy Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP. PT Gramedia.
Chicago Style (17th ed.) CitationRANGKUTI, Fredd. Measuring Customer Satisfaction: Gaining Customer Relationship Strategy Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP. PT Gramedia.
MLA (8th ed.) CitationRANGKUTI, Fredd. Measuring Customer Satisfaction: Gaining Customer Relationship Strategy Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP. PT Gramedia.
Warning: These citations may not always be 100% accurate.