Katz, W. A. (1992). Introduction to reference work Volume II Reference services and reference processes. Mc Graw Hill.
Chicago Style (17th ed.) CitationKatz, William A. Introduction to Reference Work Volume II Reference Services and Reference Processes. Mc Graw Hill, 1992.
MLA (8th ed.) CitationKatz, William A. Introduction to Reference Work Volume II Reference Services and Reference Processes. Mc Graw Hill, 1992.
Warning: These citations may not always be 100% accurate.