APA (7th ed.) Citation

Kartajaya, H. (2016). Wow Service is Care. Gramedia.

Chicago Style (17th ed.) Citation

Kartajaya, Hermawan. Wow Service Is Care. Gramedia, 2016.

MLA (8th ed.) Citation

Kartajaya, Hermawan. Wow Service Is Care. Gramedia, 2016.

Warning: These citations may not always be 100% accurate.