Fandy Tjiptono,Ph.D, & Chandra, G. (2016). Service Quality dan Satisfaction Edisi 4. CV.Andi Offset.
Chicago Style (17th ed.) CitationFandy Tjiptono,Ph.D, and Gregorius Chandra. Service Quality Dan Satisfaction Edisi 4. CV.Andi Offset, 2016.
MLA (8th ed.) CitationFandy Tjiptono,Ph.D, and Gregorius Chandra. Service Quality Dan Satisfaction Edisi 4. CV.Andi Offset, 2016.
Warning: These citations may not always be 100% accurate.