Tjiptono, F. (2012). Service Management Mewujudkan Layanan Prima Ed 2. Andi.
Lua i Stíl Chicago (17ú heag.)Tjiptono, Fandy. Service Management Mewujudkan Layanan Prima Ed 2. Andi, 2012.
Lua MLA (8ú heag.)Tjiptono, Fandy. Service Management Mewujudkan Layanan Prima Ed 2. Andi, 2012.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.