APA (7th ed.) Citation

Yates, R. A Librarian-s guide to telephone reference service. Library Professional Publications.

Chicago Style (17th ed.) Citation

Yates, Rochelle. A Librarian-s Guide to Telephone Reference Service. Library Professional Publications.

MLA (8th ed.) Citation

Yates, Rochelle. A Librarian-s Guide to Telephone Reference Service. Library Professional Publications.

Warning: These citations may not always be 100% accurate.