Payne, A. (2000). The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi.
Chicago (17e ed.) BronvermeldingPayne, Adrian. The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi, 2000.
MLA (8e ed.) BronvermeldingPayne, Adrian. The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi, 2000.
Let op: Deze citaties zijn niet altijd 100% accuraat.