Payne, A. (2000). The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi.
Chicago Style (17. basım) AtıfPayne, Adrian. The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi, 2000.
MLA (8th ed.) AtıfPayne, Adrian. The Essence of Services Marketing Pemasaran Jasa/ Adrian Payne. Yogyakarta: andi, 2000.
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