APA ציטוט

Tjiptono, F. (2009). Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi, 2009.

ציטוט MLA

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi, 2009.