Tjiptono, F. (2009). Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi.
Chicagoスタイル(17版)引用形式Tjiptono, Fandy. Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi, 2009.
MLA(8版)引用形式Tjiptono, Fandy. Prinsip-prinsip Total Quality Service/ Fandy Tjiptono. Yogyakarta: Andi, 2009.
警告: この引用は必ずしも正確ではありません.