Tjiptono, F. (1996). MANAJEMEN JASA. Andi Offset.
Chicago Style (17th ed.) CitationTjiptono, Fandy. MANAJEMEN JASA. Andi Offset, 1996.
MLA (8th ed.) CitationTjiptono, Fandy. MANAJEMEN JASA. Andi Offset, 1996.
Warning: These citations may not always be 100% accurate.