APA (7th ed.) Citation

Tjiptono, F. (2000). PRINSIP-PRINSIP TOTAL QUALITY SERVICE, 1997 DAN 2000. Andi Offset.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE, 1997 DAN 2000. Andi Offset, 2000.

MLA (8th ed.) Citation

Tjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE, 1997 DAN 2000. Andi Offset, 2000.

Warning: These citations may not always be 100% accurate.