Norton, R. S. K. a. D. P. (1996). THE BALANCED SCORECARD: TRANSLATING STRATEGY INTO ACTION. HBS Press.
Chicago Style (17th ed.) CitationNorton, Robert S. Kaplan and David P. THE BALANCED SCORECARD: TRANSLATING STRATEGY INTO ACTION. HBS Press, 1996.
MLA (8th ed.) CitationNorton, Robert S. Kaplan and David P. THE BALANCED SCORECARD: TRANSLATING STRATEGY INTO ACTION. HBS Press, 1996.
Warning: These citations may not always be 100% accurate.