Levitt, S. (1994). QUALITY IS JUST THE BEGINNING: MANAGING FOR TOTAL RESPONSIVENESS. McGraw-Hill.
Chicago-Zitierstil (17. Ausg.)Levitt, Steve. QUALITY IS JUST THE BEGINNING: MANAGING FOR TOTAL RESPONSIVENESS. McGraw-Hill, 1994.
MLA-Zitierstil (8. Ausg.)Levitt, Steve. QUALITY IS JUST THE BEGINNING: MANAGING FOR TOTAL RESPONSIVENESS. McGraw-Hill, 1994.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.