APA (7th ed.) Citation

BROWN, S. A. (1992). Total Quality Service: How organization use it to create a competive advantage. Prentice-Hall.

Chicago Style (17th ed.) Citation

BROWN, Stanley A. Total Quality Service: How Organization Use It to Create a Competive Advantage. Prentice-Hall, 1992.

MLA (8th ed.) Citation

BROWN, Stanley A. Total Quality Service: How Organization Use It to Create a Competive Advantage. Prentice-Hall, 1992.