SCHMENNER, R. (1995). Service operations management. Prentice Hall.
Chicago Style (17th ed.) CitationSCHMENNER, Roger. Service Operations Management. Prentice Hall, 1995.
MLA (8th ed.) CitationSCHMENNER, Roger. Service Operations Management. Prentice Hall, 1995.
Warning: These citations may not always be 100% accurate.