FITZSIMMONS, J. A. (1994). Service Management for Competitive Advantage. McGraw-Hill Inc.
Chicago Style (17th ed.) CitationFITZSIMMONS, James A. Service Management for Competitive Advantage. McGraw-Hill Inc, 1994.
MLA (8th ed.) CitationFITZSIMMONS, James A. Service Management for Competitive Advantage. McGraw-Hill Inc, 1994.
Warning: These citations may not always be 100% accurate.