MARTIN, W. B. (2004). Quality Customer Service: Cara jitu memikat hati pelanggan. PPM.
Chicago Style (17th ed.) CitationMARTIN, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2004.
MLA (8th ed.) CitationMARTIN, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2004.
Warning: These citations may not always be 100% accurate.