TJIPTONO, F. (1997). Prinsip-prinsip Total Quality Service. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Prinsip-prinsip Total Quality Service. Andi, 1997.
MLA (8th ed.) CitationTJIPTONO, Fandy. Prinsip-prinsip Total Quality Service. Andi, 1997.
Warning: These citations may not always be 100% accurate.