APA (7th ed.) Citation

SCHONBERGER, R. J. Operations Management: Improving customer service. Irwin.

Chicago Style (17th ed.) Citation

SCHONBERGER, Richard J. Operations Management: Improving Customer Service. Irwin.

MLA (8th ed.) Citation

SCHONBERGER, Richard J. Operations Management: Improving Customer Service. Irwin.

Warning: These citations may not always be 100% accurate.