APA (7th ed.) Citation

YATES, R. A Librarian-s Guide to Telephone Reference Service. Library Professional Publication.

Chicago Style (17th ed.) Citation

YATES, Rochelle. A Librarian-s Guide to Telephone Reference Service. Library Professional Publication.

MLA (8th ed.) Citation

YATES, Rochelle. A Librarian-s Guide to Telephone Reference Service. Library Professional Publication.

Warning: These citations may not always be 100% accurate.