APA (7th ed.) Citation

HOPE, C. (1997). Service Operations Management; Strategy, Design and Delivery. Prentice Hall.

Chicago Style (17th ed.) Citation

HOPE, Christine. Service Operations Management; Strategy, Design and Delivery. Prentice Hall, 1997.

MLA (8th ed.) Citation

HOPE, Christine. Service Operations Management; Strategy, Design and Delivery. Prentice Hall, 1997.

Warning: These citations may not always be 100% accurate.