APA (7th ed.) Citation

HESKETT, J. L. (1990). Service Breakthtroughs ; Changing the Rules of the Game. The Free Press.

Chicago Style (17th ed.) Citation

HESKETT, James L. Service Breakthtroughs ; Changing the Rules of the Game. The Free Press, 1990.

MLA (8th ed.) Citation

HESKETT, James L. Service Breakthtroughs ; Changing the Rules of the Game. The Free Press, 1990.

Warning: These citations may not always be 100% accurate.