APA (7th ed.) Citation

REICHHELD, F. F. (1996). The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Harvard Business School Press.

Chicago Style (17th ed.) Citation

REICHHELD, Frederick F. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Harvard Business School Press, 1996.

MLA (8th ed.) Citation

REICHHELD, Frederick F. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Harvard Business School Press, 1996.

Warning: These citations may not always be 100% accurate.