APA (7th ed.) Citation

FITZSIMONS, J. A. (1994). Service Management for Competitive Advantage. McGraw-Hill.

Chicago Style (17th ed.) Citation

FITZSIMONS, James A. Service Management for Competitive Advantage. McGraw-Hill, 1994.

MLA (8th ed.) Citation

FITZSIMONS, James A. Service Management for Competitive Advantage. McGraw-Hill, 1994.

Warning: These citations may not always be 100% accurate.