APA (7th ed.) Citation

ZEITHAML, V. A. (2000). Services Marketing: Integrating Customer Focus Across the Firm, 2nd Ed. Irwin/McGraw-Hill.

Chicago Style (17th ed.) Citation

ZEITHAML, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm, 2nd Ed. Irwin/McGraw-Hill, 2000.

MLA (8th ed.) Citation

ZEITHAML, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm, 2nd Ed. Irwin/McGraw-Hill, 2000.