APA (7th ed.) Citation

PETERS, G. (1994). Benchmarking Customer Service ; How to.. Pitman Publishing.

Chicago Style (17th ed.) Citation

PETERS, Glen. Benchmarking Customer Service ; How to.. Pitman Publishing, 1994.

MLA (8th ed.) Citation

PETERS, Glen. Benchmarking Customer Service ; How to.. Pitman Publishing, 1994.

Warning: These citations may not always be 100% accurate.