BASCH, M. (2002). Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall.
Chicago Style (17th ed.) CitationBASCH, Michael. Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall, 2002.
MLA (8th ed.) CitationBASCH, Michael. Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall, 2002.
Warning: These citations may not always be 100% accurate.