APA (7th ed.) Citation

BASCH, M. (2002). Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall.

Chicago Style (17th ed.) Citation

BASCH, Michael. Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall, 2002.

MLA (8th ed.) Citation

BASCH, Michael. Customer Culture: How FedEx* and Other Great Companies Put The Customer First Every Day. Financial Times/Prentice Hall, 2002.

Warning: These citations may not always be 100% accurate.