GREENBERG, P. (2002). CRM at the Speed of Light; Capturing and Keeping Customers in Internet Real Time, 2nd Ed. McGraw-Hill/Osborne.
Chicago Style (17th ed.) CitationGREENBERG, Paul. CRM at the Speed of Light; Capturing and Keeping Customers in Internet Real Time, 2nd Ed. McGraw-Hill/Osborne, 2002.
MLA (8th ed.) CitationGREENBERG, Paul. CRM at the Speed of Light; Capturing and Keeping Customers in Internet Real Time, 2nd Ed. McGraw-Hill/Osborne, 2002.
Warning: These citations may not always be 100% accurate.