APA (7th ed.) Citation

FREELAND, J. G. (2003). The Ultimate CRM Handbook: Strategies & Concepts for Building, Enduring, Customer, Loyalty & Profitability. McGraw-Hill.

Chicago Style (17th ed.) Citation

FREELAND, John G. The Ultimate CRM Handbook: Strategies & Concepts for Building, Enduring, Customer, Loyalty & Profitability. McGraw-Hill, 2003.

MLA (8th ed.) Citation

FREELAND, John G. The Ultimate CRM Handbook: Strategies & Concepts for Building, Enduring, Customer, Loyalty & Profitability. McGraw-Hill, 2003.

Warning: These citations may not always be 100% accurate.