APA (7th ed.) Citation

KINCAID, J. W. (2003). Customer Relationship Management; Getting it Right ! Prentice Hall.

Chicago Style (17th ed.) Citation

KINCAID, Judith W. Customer Relationship Management; Getting It Right ! Prentice Hall, 2003.

MLA (8th ed.) Citation

KINCAID, Judith W. Customer Relationship Management; Getting It Right ! Prentice Hall, 2003.

Warning: These citations may not always be 100% accurate.