APA (7th ed.) Citation

FITZSIMMONS, J. A. (2006). Service Management Operations, Strategy, Information Technology 5th.ed. McGraw-Hill.

Chicago Style (17th ed.) Citation

FITZSIMMONS, James A. Service Management Operations, Strategy, Information Technology 5th.ed. McGraw-Hill, 2006.

MLA (8th ed.) Citation

FITZSIMMONS, James A. Service Management Operations, Strategy, Information Technology 5th.ed. McGraw-Hill, 2006.

Warning: These citations may not always be 100% accurate.