(2006). Managing Quality Customer Service; Pelayanan Yang Berkualitas. Universitas Sanata Dharma.
Chicago Style (17th ed.) CitationManaging Quality Customer Service; Pelayanan Yang Berkualitas. Universitas Sanata Dharma, 2006.
MLA (8th ed.) CitationManaging Quality Customer Service; Pelayanan Yang Berkualitas. Universitas Sanata Dharma, 2006.
Warning: These citations may not always be 100% accurate.