APA (7th ed.) Citation

MORGAN, R. L. (2007). Winning Back Upset Customer; Melayani Pelanggan Kecewa. PPM.

Chicago Style (17th ed.) Citation

MORGAN, Rebecca L. Winning Back Upset Customer; Melayani Pelanggan Kecewa. PPM, 2007.

MLA (8th ed.) Citation

MORGAN, Rebecca L. Winning Back Upset Customer; Melayani Pelanggan Kecewa. PPM, 2007.

Warning: These citations may not always be 100% accurate.