TJIPTONO, F. (2004). Prinsip-prinsip Total Quality Service (TQS). Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2004.
MLA (8th ed.) CitationTJIPTONO, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2004.
Warning: These citations may not always be 100% accurate.