HANSEN, G. A. (1994). Automating Business Process Reengineering Breaking The Tqm Barrier Gregory A.hansen. Prentice-Hall.
Chicago Style (17. basım) AtıfHANSEN, Gregory A. Automating Business Process Reengineering Breaking The Tqm Barrier Gregory A.hansen. Prentice-Hall, 1994.
MLA (8th ed.) AtıfHANSEN, Gregory A. Automating Business Process Reengineering Breaking The Tqm Barrier Gregory A.hansen. Prentice-Hall, 1994.
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