Hiam, A. (1992). Closing The Quality Gap Lessons From America's Leading Companies Alexander Hiam. Prentice-Hall.
Chicago-referens (17:e uppl.)Hiam, Alexander. Closing The Quality Gap Lessons From America's Leading Companies Alexander Hiam. Prentice-Hall, 1992.
MLA-referens (8:e uppl.)Hiam, Alexander. Closing The Quality Gap Lessons From America's Leading Companies Alexander Hiam. Prentice-Hall, 1992.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.