GOETSCH, D. L. (1995). Implementing Total Quality. Prentice-Hall.
Lua i Stíl Chicago (17ú heag.)GOETSCH, David L. Implementing Total Quality. Prentice-Hall, 1995.
Lua MLA (8ú heag.)GOETSCH, David L. Implementing Total Quality. Prentice-Hall, 1995.
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